Help & FAQ's
Q1. Is it safe to enter my card details when ordering at Leighharmer.com?
Q2. Do you deliver outside mainland UK?
Q3. How much do you charge for delivery?
Q4. Where's my order?
Q5. I have ordered more than one item, when should I expect to receive them?
Q6. When will you debit my account?
Q7. I want to place an order for a gift. Will the value of the goods appear on the packing slip?
Q8. Do you offer a gift wrapping service?
Q9. Can I get an invoice for my order?
Q10. How do I cancel my order?
Q11. What if I'm not in when you deliver?
Q12. I still haven't received my order despite receiving a dispatch email.
Q13. How do I return an order?
A. Yes. Our site is approved by Thawte and any sensitive data is encrypted so that nobody can read it.
A. Yes - please provide your full delivery address so that we can convert product prices to your local currency. We require your specific product and delivery address details so that we can quote accordingly. Please feel to call us on +44 20 7736 5111 to discuss this in detail.
A. On orders up to £99 delivery is £7.50 throughout mainland UK and Northern Ireland. Remote UK and Southern Ireland delivery charged at cost - quotations on request. Deliveries for orders of £100 or more FREE OF CHARGE throughout mainland UK and Northern Ireland with the exception of special delivery requirement orders. Our special delivery service is charged at £75, this includes product delivery and installation.
A. Feel free to email us at shop@leighharmer.com. Note: Your order will be dispatched when every item is available. We will email you to let you know when it has left our warehouse.
A. Your order will be dispatched when every item is available unless otherwise requested - this may incur additional delivery costs. The dispatch time will be that of the item with the longest availability. We will email you to let you know when it has left our warehouse.
A. For stock purchases, the full amount is debited at time of order, "To Order" products such as tables, chairs, sofa systems and storage, 50% of the total value of your order is debited at time of order, the balance when the product is ready for dispatch - you will be emailed at this time to notify you that we are debiting the balance due.
A. Pricing will be removed on request.*
A. For small gift items we can offer a gift wrapping service. Price depends on item size - some are simply to large to wrap! Please see what is possible as part of your check-out process. You can also leave a gift message on the packing slip. You will be given this option when you have placed items in your shopping basket*.
A. Yes. Please email shop@leighharmer.com quoting your name, customer number or order number and we will post an invoice to your billing address. Please specify if a VAT invoice is required.
A. Email shop@leighharmer.com within 24 hours writing CANCEL in the subject line immediately. Please refer to our Terms & Conditions for our cancellation, returns and refunds policy.
A. Please call us on +44 20 7736 5111 and ask for "delivery logistics" or email shop@leighharmer.com immediately stipulating your order number and address details in the subject area.
A. Please email shop@leighharmer.com writing ORDER NOT RECEIVED in the subject line immediately or telephone +44 20 7736 5111 and ask to speak to "delivery logistics" so that we can resolve this situation as quickly as possible.
A. Click here to view our refunds and returns policy.
