Terms & Conditions
We must receive payment for the goods you order before your order can be accepted. Once payment has been received by us we will confirm that your order has been accepted by sending an email to you at the address you provide in your order form. Our acceptance of your order brings into existence a legally binding contract between us.
The prices payable for goods that you order are as set out in our website. You will be required to pay delivery charges, where applicable and it may not be possible for us to deliver to some locations. Our delivery charges are set out in the section 'delivery' below. For overseas delivery charges please email us with the delivery address and the items you wish to order and we will provide a quotation.
All purchases within the UK are charged VAT at 15%. The prices on our site are VAT inclusive. Overseas orders may be subject to import duties and taxes, which are levied once a shipment reaches its destination country. We have no control over additional customs charges and as such, these charges are to be paid by the purchaser.
We make every effort to ensure colours appear as realistic as possible. However due to the constraints of digital reproduction on different web browsers, we cannot guarantee exact colour depiction. Every care is taken to ensure descriptions and measurements are accurate, however slight variations may occur. Length measurements are approximate and vary according to the size of the item.
You may cancel your contract with us for the goods you order at any time up to the end of the seventh working day from the date you place your order. You do not need to give us any reason for cancelling your contract, nor will you have to pay any penalty. To cancel your contract you must notify us in writing, either to firstname.lastname@example.org, quoting your name and order reference, or by post to 253 New Kings Road, Parsons Green, London, SW6 4RB.
We hope you will be happy with any product purchased on our website but if you wish to return an item to us then we aim to make it as quick and convenient as possible. Any stock item may be returned for any reason within seven working days from the date of delivery so long as it remains in a saleable condition. We will refund the price of the item and delivery to the purchaser. Please note that, with the exception of faulty merchandise, we cannot exchange or accept the return of certain items, which have been opened and used.
This does not affect your statutory rights. If you have received the goods after you cancel your contract then you must send the goods back to us at your own cost and risk. If you cancel your contract but we have already processed the goods for delivery you must send the goods back to us as soon as possible without unpacking them. Once you have notified us that you are cancelling your contract, any sum debited to us from your credit card will be re-credited to your account as soon as possible and in any event within 30 days of your order, provided that the goods in question are returned by you and received by us in the condition they were in when delivered to you. If you do not return the goods delivered to you or do not pay the costs of delivery, we shall be entitled to deduct the direct costs of recovering the goods from the amount to be re-credited to you.
We reserve the right to cancel the contract between us if:
- We have insufficient stock to deliver the goods you have ordered
- We do not deliver to your area
- One or more of the goods you ordered was listed at an incorrect price due to a typographical error or an error in the pricing information received by us from our suppliers. If we do cancel your contract we will notify you by e-mail and will re-credit to your account any sum deducted by us from your credit card as soon as possible, but in any event within 30 days of your order. We will not be obliged to offer any additional compensation for disappointment suffered.
Stock Item: If an item is in stock we usually send the goods out within 3 days of receiving your order. We use Parcelforce for small items and national couriers for larger items.
To Order Items: Delivery dates acknowledged by Leigh Harmer are non-binding estimates only, based upon the best available information concerning manufacturers lead times and transportation schedules. Therefore orders may be shipped on the estimated date, prior to the estimated date with the buyers' approval or after the estimated date (after notification to the buyer). Estimated delivery dates will be considered as accepted by the buyer unless disagreement is notified to the Company in writing within seven days of order placement. Special delivery conditions requested by the buyer should be given in writing at the time of order placement and will be considered by the Company and if necessary conditions and charges may change accordingly. From delivery or placement into storage all risks for the goods pass to the buyer.
If the goods we deliver are not what you ordered, are damaged or defective, or the delivery is of an incorrect quantity, we shall have no liability to you unless you notify us of the problem in writing within 7 working days of the delivery of the goods in question.
If you notify a problem to us under this condition, our only obligation will be, at your option:
- To make good any shortage or non-delivery
- To replace or repair any goods that are damaged or defective
- To refund to you the amount paid by you for the goods in question
Save as precluded by law, we will not be liable to you for any indirect or consequential loss, damage or expenses (including loss of profits, business or goodwill) howsoever arising out of any problem you notify to us under this condition. We shall have no liability to pay any money to you by way of compensation, other than to refund to you the amount paid by you for the goods in question.
You must observe and comply with all applicable regulations and legislation, including obtaining all necessary customs, import or other permits to purchase goods from our site. The importation or exportation of certain types of our goods to you may be prohibited by certain national laws. We make no representation and accept no liability in respect of the export or import of the goods you purchase.
Notwithstanding the foregoing, nothing in these Terms & Conditions is intended to limit any rights you might have as a consumer under applicable local law or other statutory rights that may not be excluded, nor in any way to exclude or limit our liability to you for any death or personal injury resulting from our negligence.
Returns and Exchange Policy
Goods that have been made to order in a specific finish or upholstery colour as per the customer's specifications cannot be returned. If received damaged or defective then a replacement will be manufactured and delivered as replacement as soon as possible. PLEASE ONLY ORDER IF YOU ARE SURE THAT THE ITEM AND FINISH IS RIGHT FOR YOUR NEEDS AS YOU WILL NOT BE ABLE TO CHANGE THE ORDER AFTER THE ITEM HAS BEEN ENTERED INTO PRODUCTION OR BECAUSE IT IS DIFFERENT TO WHAT YOU EXPECTED FOLLOWING DELIVERY - UNLESS WE HAVE NOT SUPPLIED THE CORRECT ITEM OR SPECIFICATION AS PER THE ORDER CONFIRMATION. ALSO BE CAREFUL TO CHECK ACCESS TO YOUR PROPERTY AS DELIVERY IS ON THE BASIS THAT YOU HAVE CHECKED THE DIMENSIONS OF THE ITEM AND THAT IT FITS THROUGH ALL DOORWAYS, STAIRWELLS AND WITHIN THE AREA OF INTENDED USE.
If a standard product where no finish options have been specified for you and you would like to return your goods or exchange an item for a different item, please contact us within 48 hours of receiving your order. You may return or exchange goods within 7 working days of delivery, however Leigh Harmer is not responsible for any item that is not returned in the manner set forth below.
The product you return must be in new and unused condition with all the original packaging and product tags still attached. New and unused means that there are no marks on the item or any wear on the tags. We will not accept any item with any indication that it was used. In such cases, the item will be returned to the purchaser. All accurately returned products will be credited to the original purchaser's credit or debit card excluding delivery costs.
To return your goods please contact us by email at email@example.com, or by telephoning us on +44 (0)20 7736 5111. We will issue you with a returns reference number and arrange for our couriers to collect the items you wish to return. We will email you a returns document and ask that you please complete and enclose it in the package and pack the item in the packing and manner of how it was received.
In the advent your order is received in a faulty or damaged condition please notify us the next working day by emailing us at firstname.lastname@example.org, or, +44 (0) 20 7381 0031 to discuss our procedures for returns and to organise a replacement. If you would like to return stock goods for another reason, for example, 'upon inspection it's not what I really want' then you can, within a maximum of 7 days from receipt of the goods. Please ensure that you keep all the original packaging and carefully repackage the item ready for collection. In either case we will then arrange for Parcelforce to collect the items and upon inspection at our warehouse, either replace the faulty item and send a replacement back at our expense, or if the item is simply not wanted refund less the delivery and collection charges. If you do not want to pay the collection charge then you can arrange to return the goods to our warehouse by emailing us at email@example.com. Please ensure goods are well packaged and care has been taken with the goods whilst in your possession.
In the event that an item is withdrawn, discontinued or changed by the manufacturer then Leigh Harmer will offer an alternative or refund after informing the customer involved. The website also has areas designed to be a reference for people and companies who are researching modern design and the information on dimensions, colours, fabrics, prices etc are for reference only and require more detailed enquiry and not meant to be an offer of sale. Should a customer order a furniture item subsequently over the internet and the piece manufactured to the specification of the customer, then once acknowledged this order regrettably is not possible to cancel.
Unless otherwise expressly stated in these Terms & Conditions, all notices from you to us must be in writing and sent to us either via email at firstname.lastname@example.org, or, posted to, Leigh Harmer, 253 New kings Road, Parsons Green, London, SW6 4RB.
Events beyond our control
We shall have no liability to you for any failure to deliver goods you have ordered or any delay in doing so or for any damage or defect to goods delivered that is caused by any event or circumstance beyond our reasonable control including, without limitation, strikes, lock-outs and other industrial disputes, breakdown of systems or network access, flood, fire, explosion or accident.
If any part of these Terms & Conditions is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of these conditions will not be affected.
Privacy & Security
Leigh Harmer would like to reassure you of the following:
Our store software encrypts all of your details; name, address, card numbers etc, so that it cannot be read whilst in transit over the internet, keeping your details safe from internet fraud. Where goods are from stock, payment will only be taken and your card will only be debited on despatch of goods. Where goods are to order 50% deposit will be taken and your card will be debited on placing the order, the balance will only be taken and your card will only be debited on despatch of goods.
All customer records are private, confidential and secure. We will not pass your details onto any third parties.
Information that is held on our database is that which is collected at the time of registration and at ordering. All data is collected lawfully and in accordance with the Data Protection Act 1998. If you would like to remove your details from our Online Customer Database, please email: email@example.com.
For all queries relating to privacy of data held by us please email: firstname.lastname@example.org
Data is collected so that we may continue to communicate with you information relating to sales and special offers in addition to sending you targeted mailings from Leigh Harmer our registration process allows you to select what information you would like to receive from us and you can modify this by emailing us at email@example.com or by calling +44 20 7736 5111 or you can modify it yourself via our web site personal profile tool.
Information We Collect & How It's Used:
Domain Names: When a visitor comes to our website, our web server recognises only the visitor's domain name, but not the e-mail address. This means that we can track visits to our site, while visitors remain anonymous.
Aggregate Information: We collect aggregate information on visits made to our pages. This information helps us improve the content of our site. We also track which websites refer visitors.
Other Information We Collect: When you purchase a product on leighharmer.com, we ask you for the following information; name, address, phone number, email address and credit card. This information is used to process your order. If necessary, we might use this information to contact you for help when we are processing an order. All information we collect from you is stored in a secure database.
Leigh Harmer collects e-mail addresses voluntarily provided, to enable us to email offers, special promotions and general updates.
About Children: For their protection, we ask that children do not submit information to us without the consent of a parent or guardian.
Secure Shopping: We use Thawte digital certificate provider, providing our customers the strongest certificate services available. Your credit card information is encrypted while travelling the Internet.
Disclosure of Information Policy: We never make your e-mail address available to any other company or organisation without your permission.
Third party rights
Except for our affiliates, directors, employees or representatives, a person who is not a party to this agreement has no right under the UK Contracts (Rights of Third Parties) Act 1999 to enforce any term of this agreement, but this does not affect any right or remedy of a third party that exists or is available apart from that Act.
The contract between us shall be governed by and interpreted in accordance with English law and the English courts shall have jurisdiction to resolve any disputes between us.
Leigh Harmer Ltd
253 New Kings Road, Parsons Green,
London, SW6 4RB
Telephone: +44 (0) 20 7381 0031